Terms of Sale
Any orders placed using or through this website are subject to these terms and conditions. Use of this site for unlawful purposes or for purposes other than those for which it is clearly intended, is strictly forbidden.
1. Terms and conditions of sale
Delivery
Please note we only deliver sweet cakes by post within the UK.
Delivery cost for all sweet cakes is £3.99 per parcel.
You will receive a email from us to confirm dispatch and also the carrier with the tracking information.
Delivery usually takes 3 to 4 working days depending on the time of year(Christmas can sometimes take longer).
Since the lock down and the growth of on line shopping deliveries can take longer so we sometimes send out as soon as we can to make sure sweet cake arrives in time.
Please provide an alternative point for delivery in addition to the main address in case the recipient is out (e.g. neighbour, garage, business address).
If an alternative has not been nominated, the courier may, at his discretion “leave the parcel safe”. The courier will leave a card either giving the location of the parcel or if the parcel could not be left safe, a contact to arrange for a second attempt. If the parcel is not left, the delivery price allows for two further weekday attempts. Any additional attempts beyond that, or a re-direction, will be chargeable.
THE PROPER POST CODE and CORRECT ADDRESS IS VERY IMPORTANT.
We cannot be held responsible for (a) timely delivery or non delivery if the address details are incorrect or for (b) the condition of the parcel and its contents if the recipient is not in to receive and sign for the parcel.
The cake is wrapped in cellophane and labelled for dispatch then placed in a strong outer box for postage.
Return and Exchange of Damaged Goods
Our policy is to supply goods to our customers in perfect condition and we make every effort to do so. Should goods be damaged in transit or found to be defective on arrival, you must notify us immediately and notify us in writing within 7 days. Such goods must be returned for inspection. We will either arrange to collect them from your nominated address or ask you to send them back to us. On receipt, and within 30 days, and providing the complaint is found to be valid, we will either replace such goods or make a refund of the value of such goods together with your return delivery costs.
Cancellation
If you wish to cancel an order, please notify us within 7 days of receipt of the goods and return the goods to us. You will then receive a refund within 30 days of our receipt of the goods in good condition. We will not be responsible for the cost of returning the goods to us following cancellation. Refunds do not extend to any perishable items or to items that have been unsealed or unwrapped.
VAT and Duties
These are included at current statutory levels. Should they change, we may have to alter our prices.
Prices and Payment
We reserve the right to adjust our prices and specifications of any item on the Website at our discretion.
Unless specifically agreed, payment for goods, including delivery charges (if any), must be made with order and prior to despatch.
